Shipping Policy

At Eclectic Store, we are committed to providing our customers with the highest level of satisfaction by delivering their orders with good quality packaging within the given time frame. We understand the importance of receiving your order in a timely and secure manner, which is why we only ship through reputed courier agencies (Bludart, if available in your area))to ensure that your order reaches you in good condition and in the shortest possible time. 

SHIPPING COSTS

Our shipping cost policy is as follows:

  1. Orders up to INR 2999:
    • For domestic orders with a total value of up to INR 1999, a flat shipping fee of INR 89 will apply.
  2. Orders above INR 3000:
    • We offer free domestic shipping for orders with a total value of INR 2000 or more.

Please note that shipping costs may vary based on ongoing promotions and offers. We are committed to providing you with the most cost-effective and competitive shipping rates to enhance your shopping experience.

TRACKING ORDER

Once your order is dispatched, you will receive a tracking number via email and text message. You can track your package through the carrier's website.

HANDLING TIMES

We ship throughout the week, except Sundays & Public holidays. Orders are dispatched within 3 working days. Most orders are delivered within 2-5 working days post dispatch (The timeframes noted above are estimates only.). Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. Please ensure that the shipping address is correct and complete.

LOST PARCELS

At Eclectic Store, we take great care in ensuring that your orders are shipped to you in a timely and secure manner. However, in the rare event that your parcel is missing or lost in transit, or hasn't been delivered please notify us within 48 hours the expected delivery date. An email/SMS is triggered at every step of the movement cycle and it is the customer's responsibility to track their orders and notify us of any discrepancy. We will raise a timely dispute with our shipping partner and begin an investigation into the matter. (Dispute cannot be raised after 72 hours of courier being marked delivered and we will not be able to help you in this scenario). We CANNOT help you if you fail to track your order and notify us about your missing parcel days after the courier was marked delivered. 

Please note that dispute resolution time can take 10-21 days, and refunds will only be processed upon official confirmation from the courier service. We understand that this can be a frustrating experience, and we assure you that we will work diligently to resolve the issue as quickly as possible.

We kindly ask that you refrain from urging us to refund the money before the investigation is closed. Be rest assured that we will work to get you a favourable outcome, but we kindly ask for your patience during this process.

If you have any further questions or concerns about missing or lost parcels, please do not hesitate to contact us. We are here to help and will do everything we can to ensure your satisfaction.

 

DAMAGED PRODUCTS

Eclectic Store takes customer satisfaction very seriously. If you believe that you have received a product in poor condition or if the packaging has been tampered with or damaged before delivery, please do not accept the package and immediately return it to the delivery person.

To ensure that your issue is properly addressed, please also email us at eclecticstorein@gmail.com or send us a direct message on Instagram mentioning your Order ID. 

Please make sure that the original product tag and packaging are intact when you send the product back to us. Your satisfaction is our top priority and we will do everything we can to resolve the issue as quickly and efficiently as possible.

At Eclectic Store, we strive to provide our customers with the best possible service and delivery experience. However, once an order has been shipped, we are not responsible for any uncollected parcels that may occur due to incomplete or incorrect addresses provided by the customer, or unsuccessful delivery attempts. Additionally, we are not liable for any unanticipated delays that may occur due to bad weather conditions or peak holiday or festive seasons. We recommend that customers ensure that their shipping address is accurate and that they are available to receive their package during the delivery process.

RESHIPPING POLICY:

In the event that an order is returned undelivered, the customer will be required to repay shipping charges ( INR 99) for the reshipment. The returned order will not be cancelled and refunded.

We want to highlight that returned orders incur high Return to Origin (RTO) charges, and leads to financial impact.

Our proactive messaging system keeps you informed about the order's movement, and we appreciate your vigilance in ensuring successful delivery.

We understand that unforeseen circumstances may arise. Should you face challenges receiving your package, please promptly contact our customer support. We are here to assist you in addressing any issues that may arise during the shipping process. Thank you for your cooperation and understanding of our reshipping policy.


The timeframes noted above are estimates only.